Terms of Use


This page explains the terms and conditions on which we supply any of our products listed on our online store to you. Please kindly read these terms and conditions carefully and make sure that you understand them, before ordering any of our products. By ordering our products, you agree to be bound by these terms and conditions listed below.


We, at NELLE MAVRI PTY (LTD) are a registered company with the registration number 2013/187459/07. We are registered under the Companies and Intellectual Property Commission (CIPC) in South Africa. We strictly operate and sell our products digitally and on an online basis using the website www.nelle.mavri.co.za and www.nmstore.co.za. We also use our social media platforms as our interaction tool between us and our customers.


Please read these terms and conditions carefully before using nmstore.co.za or nelle.mavri.co.za websites operated by Nelle Mavri. After placing an order, you will receive an online notification from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. All order are subject to acceptance by us upon full payment of the purchased product (s) and shipping costs. The contract between you and us is formed when you receive our products (as applicable).


The provision of our products to is subjected to the terms and conditions stated below in this site. Every time you visit nelle.Mavri.co.za and/or nmstore.co.za, use its products or make a purchase, you accept the following conditions. This is why we urge you to read them carefully.


Please note that by placing an order through our site, you warrant that:

  • You are legally capable of entering into binding contracts;
  • You are at least 16 years old;
  • That you reside within South Africa in which our terms and conditions are in line with the South African laws;
  • That you are not declared mentally unfit by the law


  • All orders are processed as soon as full payment is received by us (this includes shipping costs that is charged with all orders)
  • All our orders will be shipped through to the address you provided at the time of purchase.
  • All orders may take 5-7 business working days to be shipped through to the destination
  • We use PAXI counter to counter delivery services and/or SPEED SERVICES door to door courier service for all our orders based on your preference.
  • All orders will have an estimation of delivery time and date based on the time of purchase
  • We do not have a same day or second day delivery services, however, if for some reason, you need your order processed as soon as possible from the time of purchase, we can make exceptions to have your order shipped through to you the following day in which additional charges will occur.


Before you continue using our website we advise you to read our privacy policy https://www.nmstore.co.za/privacy-policy/ regarding our user data collection. It will help you better understand our practices and how we operate.


Content published on nelle.mavri.co.za and nmstore.co.za (designs, digital downloads, images, texts, graphics, logos) is the property of Nelle Mavri Pty (Ltd) and/or its content creators and protected by international copyright laws. The entire compilation of the content found on this website is the exclusive property of Nelle Mavri Pty (Ltd), with copyright authorship for this compilation by Zanele Monyai and Sonwabo Samuel Vena.


All communication with us is strictly electronic. Every time you send us an email or visit our website, you are going to be communicating with us. You hereby consent to receive communications from us. If you subscribe to the newsletter on this website, you are going to receive regular emails from us. We will continue to communicate with you by posting latest updates and campaigns on our website by sending you emails. You also agree that all notices, disclosures, agreements and other communications we provide to you electronically meet the legal requirements that such communications be in writing.


By visiting this website, you agree that the laws of South Africa, without regard to principles of conflict laws, will govern these terms of use, or any dispute of any sort that might come between Nelle Mavri Pty (Ltd) and you, or its business partners and associates.


Although we will gladly provide free shipping for purchased merchandise above R400.00 as stated on this site, please note that we do not process or accept orders of products that are purchased in bulk (above 10 items per order). All our customers have a limitation of purchasing up to 10 Nelle Mavri products per order and per individual.


Any dispute related in any way to your visit to this website or to products you purchase from us shall be arbitrated by state or Constitutional Court of South Africa and you consent to exclusive jurisdiction and venue of such courts.


Although all our customers are granted the right to write a comment or a review as well as feedback with regards their experience with our products, Nelle Mavri reserves the right to remove and or edit without explanation any content that we find offensive in nature or is of political campaigns or containing software viruses or commercial solicitation the same applies to all emails received by us from customers. Furthermore we allow content by our customers on our websites content as long as it is not:

  • obscene,
  • illegal,
  • defamatory,
  • threatening,
  • infringing of intellectual property rights,
  • invasive of privacy or injurious in any other way to third parties.
  • Violating the content Copyrights

We reserve all rights (but not the obligation) to remove and/or edit such content indicated above. When you post your content, you grant Nelle Mavri non-exclusive, royalty-free and irrevocable right to use, reproduce, publish, modify such content throughout the world in any media. Nelle Mavri also reserves the right to use our customer’s feedback with regards our products for commercial use purposes or to the commercial benefit of our company.


We grant you a limited license to access and make personal use of nelle.mavri.co.za and nmstore.co.za. However, you are not allowed to download or modify any of our content. This may be done only with written consent from us.


If you are an owner of an account on this website, you are solely responsible for maintaining the confidentiality of your private user details (username and password). You are responsible for all activities that occur under your account or password. We reserve all rights to terminate accounts, edit or remove content and cancel orders in their sole discretion.


By placing an order on this site we warrant to you our delivery services indicated above and conform with its description, provide satisfactory quality products that deliver and conform with the beneficial claims indicated on our sites (nelle.mavri.co.za and nmstore.co.za) in which are accompanied with each Nelle Mavri product.


Should you for some reason wish to cancel your order, you will need to contact us by a means of sending us an email at info@nellemavri.co.za or calling us on +27 (67) 750 7523 stating your reasons for your cancellation.

  • We will cancel your order from our side. Please note that a cancellation fee of R70.00 is applicable. We regret that shipping costs initially paid by you at the time of purchase will not be refunded.
  • Please also note that cancellations should be done within 24 hours from the time of purchase.
  • You will receive a refund with the cancellation fee and shipping costs deducted
  • Should you for some reason wish to cancel your order after you’ve received it, maybe due to product damage or the physical appearance that is not satisfactory please kindly send us an email at info@nellemavri.co.za or call us on +27 (67) 750 7523 within 24 hours after receiving your order. Please also read our exchange policy and return policy https://www.nmstore.co.za/returns-exchanges/
  • All our refunds will be done electronically and as such it is your responsibility to provide us with your credit card details in order for us to process payment into your account. We will only make payment into the credit card information that was provided at the time of purchase.


  • Customers are granted the right to ask for a quote from us before placing an order whether via email or calling us
  • Our product prices might change from time to time based on VAT charges (if applicable)
  • Product prices and delivery charges are liable to change at any time, this may not affect the pricing of your order if it the order was processed before  the change in the prices.
  • We strictly do not offer lay-byes, credit account services (whereby you may wish to receive our products without process any payment then only paying later)
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